Change and return of articles
If you want to change or return an item purchased at www.matpilatesclassicline.com, you can do so within a maximum period of 15 days from the delivery date.
If you want to change your order for a different item, you will have to place a new order and process the return of the unwanted item.
All returned items must be in perfect condition and unused Items that do not meet these characteristics will be denied.
The customer must always request the return of the order via email to email@example.com or by phone at +34618194363.
Once you have requested a return from us, pack your items securely. It is important that you indicate in this document the items you wish to return.
Send the package to the following address:
CLASSICLINE Calle AZOR,5 28210 Valdemorillo Madrid (Spain)
Make the shipment, either by going to the Post Office and sending your package by certified mail or with acknowledgment of receipt, or you can manage it with the courier company of your choice.
Keep in mind that in the case of returns by postal mail or courier, Classicline will not accept shipments postage due or cash on delivery and that the return shipping costs will not be paid. The direct cost of returns will always be assumed by the customer except for defects or manufacturing defects. In this case, Classicline will bear all the costs incurred and will process the refund of the amount of the order in the same way it was paid.
The customer has the right of withdrawal within 7 calendar days of receipt of the item. For this, it is necessary to send the order to the address written above. Once we receive the order and verify that it is in perfect condition, we will proceed to refund the amount of the product(s). We will never refund the amount of the shipping cost.
If it exceeds 7 days, we will make a voucher for the value of the returned products with a validity of 6 months to be able to use it only on our website.